Research: Returns

I read an article, 'Your brand new returns end up in landfill', about how clothes that are bought online and are returned, don't always end up for sale again as the consumer thinks as they are sometimes put straight into landfill. When items are returned, it is more hassle for the company sort through them and have to list them as 'in stock' again so they sell them cheaply to discounters around the world (high carbon footprint) or just throw them away.

I also read this article. From this I found that, in Canada, $46 billion of goods are returned every year and a lot of these products end up in landfill. It talks about how we often buy the same item in different sizes online and return the ones that don't fit. These returns aren't put back for sale as it costs the company more to check each return for faults and put it back for sale than it does the make the item. Burberry and H&M have both been found to burn their clothes. It also said that France is banning these items being put into landfill so this is changing.

Over 5 years, Burberry has destroyed £90 million of clothes to protect its brand as it didn't want its products to be sold for cheap (https://www.bbc.co.uk/news/business-44885983)

This research has been very useful as it shows how online fast fashion, in particular, is harmful to the environment and creates more waste. It also shows that consumers often aren't aware of how clothes are treated once they have been returned. The majority information that I have found on returns, however, is in America or Canada so it is unclear how much of a problem this is in the UK.

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